eCommerce Merchandiser

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Who we are 

Chalhoub is the leading luxury retailer in the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What you'll be doing 

Our Site Merchandiser is responsible for ensuring offerings and promotions are timely listed online in alignment with stores. They will also be involved in analyzing online purchasing data, competitor comparisons, and translate them into the report to update management.

Product Management

  • Manage/create/remove categories and collections on the website
  • Manage product recommendation and personalization tools
  • Ensure consistency of product SKUs and labels with ERP system
  • Align with the Online Brand Strategy plan and assist the dedicated teams on operational actions for acquisition, promotion, retention, communication, etc.
  • Liaise with the purchasing team for new launches (in line with all stores)
  • Liaise with the commercial team for new brands listing
  • Manage the launch of products, including content request from brands and stock request from purchasing team
  • Ensure all promotions are active online (including; discount promotions, GWP and PWP by country)

Merchandising on Site

  • Utilise sales and customer analytics to decide how products should be displayed online to maximise sales
  • Guarantee optimum brand presentation in homepages, landing pages and product description
  • Product assortment by best sellers, unsung heroes and new launches to optimize sales
  • Filters and main menu navigation update
  • Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers 
  • Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners 
  • Optimize the catalogue to increase conversion rates

Stock Management

  • Monitor stock levels to avoid out of stock issues during peak season
  • Forecast and create stock replenishment for the purchasing team to action
  • Analyze and manage the stock levels to reach sell through ratio KPIs

Coordination

  • Own the merchandising calendar – planning with marketing, content, social, email and seek to constantly optimize
  • Work with purchase coordinators to ensure products used in marketing campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals
  • Notify marketing/content team of new brand arrivals for photography so it’s ready to launch with Brand online
  • Work with CRM to determine email schedule, select relevant product
  • Work with Finance to determine budgets and forecasting
  • Liaise with concessions for uploads, seasonal updates and sale alignment
  • Communicate Brand updates and website changes with the team

Reporting

  • Analyze and report on best sellers by week, month, country, categories and Brands 
  • Draft monthly reports to update brands on their current market shares and ranking against competitors 
  • Update monthly dashboard/CEO dashboard
  • Generate forecasts and topline definition
  • Analyze website performance, traffic, conversion and other KPIs across regions and countries
  • Monitor google analytics on a daily basis to create actionable recommendations
  • Process daily SMS to customers with pending orders to help minimize the cancelation rate

What you'll need to succeed

  • Must have strong merchandising experience in eCommerce retail, 4+ years
  • Good product management and liaison with wider teams
  • Commercial awareness to drive conversion rates onsite
  • Strong reporting experience and forecasting
  • Ability to deliver presentations and reports to senior staff
  • Stellar communication 

What we can offer you 

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits 

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Dubai

Chalhoub Group d3 Office
Dubai Directions View page

DIVERSITY

With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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