Client Advisor

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Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together. 

What you will be doing 

  • Collect data on customer behavior, top sellers, slow movers which will be key input for business reviews
  • Drive client relationships within an omni-channel approach
  • Provide pre-buying feedback on products
  • Drive eNPS through people experience initiatives and culture
  • Ensure adherence to VM guidelines and SOPs
  • Ensure click and collect are conducted within SLAs
  • Ensure customer data is properly captured in adherence to marketing team requirements
  • Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
  • Support with in-store marketing events and activations
  • Keep abreast of all brand social media activities and campaigns
  • Drive sell-throughs within the store
  • Support in-store CX initiatives
  • Provide input to whats working well, whats not working well within the store

What we can offer you   

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Riyadh

12326
12326 Riyadh Directions View page

DIVERSITY

With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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