Store Manager - Off White

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Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together.   

What you'll be doing 

At Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.

  • You will drive in-store CX initiatives
  • Plan succession of team members in terms of readiness
  • Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
  • Drive eNPS through people experience initiatives and culture
  • Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
  • Offer store support including concessions, real-time as per business needs
  • Act as the key point of contact with back-office operations
  • Ensure click and collect are conducted within SLAs
  • Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
  • Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
  • Ensure store team is working towards the same goal
  • Promote omni-channel sales
  • Increase the store revenue target vs actual
  • Increase sell-through at full price
  • Provide input to whats working well, whats not working well and feedback

What you'll need to succeed 

  • Communication skills in English & Arabic 
  • Fashion Enthusiast 
  • Demonstrate Customer Centricity
  • Understanding & Developing self 
  •  Customer/Market Focus 
  • Developing & Engaging employees

 What we can offer you    

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.    

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Riyadh

12326
12326 Riyadh Directions View page

DIVERSITY

With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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