Shop Supervisor - L'Occitane

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Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.   

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together.   

What you'll be doing 

At Chalhoub, creativity is a team effort ! Working as a Store Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 

1.      Organizational:

-   Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

2.    Operational:

-   Implement activities under minimal supervision -   Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner

3.   Guest Experience Focus:

-   Build and maintain guest experience standards in order to build strong loyalty -   Ensure consistency in customer service delivered and handle all complaints

4.    Sales Focus:

-   Assist in the achievement of sales target allocated to the store -   Participate with the sales executive team in generating sales through high selling techniques -   Manage VIP Guests relationships -   Ensure stock levels are maintained as per guidelines -   Ensure adherence to safety and security policies

5.    Stock Replenishment:

-   Enter all received goods in Baan inventory and ensure proper record of all stock movements -   Order and replenish all goods to avoid any out of stock situation -   Assist the Shop Manager in preparing for inventory audit

6.    Merchandising:

-   Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation -   Implement all merchandising as per the Brand’s visual merchandising guidelines -   Conduct daily walkthroughs to check presentation standards

7.      Team Management Support:

-   Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives -   Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff -   Assist the Shop Manager in defining areas of responsibility for each sales team member  -   Manage, engage and guide the team reporting to the Store Manager

-   Participate in relevant projects and community activities as and when needed

What you'll need to succeed 

  • University Degree in Business Administration or any relevant field
  • A minimum of 2 years of relevant experience 
  • English Spoken 

What we can offer you    

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.    

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

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Riyadh

12326
12326 Riyadh Directions View page

DIVERSITY

With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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