Store Manager - Giorgio Armani Beauty

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Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together.   

What you'll be doing 

At Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.

  • Demonstrate expert product knowledge and application techniques with an in-depth understanding on service excellence & brand expectation on best in class service.
  • Lead by example to drive team to deliver outstanding customer service.  
  • Lead & drive the team to achieve store retail targets by delivering outstanding customer service.  
  • Keep track on Retail KPI’s and prevailing market information.  Identify business opportunities at counter and coordinate with retail and training team for actions to maximize selling opportunities.  
  • Responsible for managing daily, weekly and monthly operations such as target setting, reporting, action plans Gaia & BA app usage.
  • Follow brand CRM procedures to recruit and loyalize customers.
  • Drive the counter quality merchandising and ensure it complies to Brand Guidelines.
  • Motivate, coach and develop team members and identify high potentials.
  • In counter develop and maintain positive with relationship with department floor managers as well as L'Oréal management.
  • In boutique/counter resolve operational issues with autonomy and be able to think outside the box to come up with  solutions 


What you'll need to succeed 

  •  UAE  Arabic, Mandarin & Russian an advantage
  • +2 years in Retail Sales with experience in cosmetics preferred.
  • Experienced Make up Artist
  • Previous experience in management an advantage
  • Secondary School or Degree in Business Management


What we can offer you    

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.    

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

Or, know someone who would be a perfect fit? Let them know!

Dubai

Chalhoub Group d3 Office
Dubai Directions View page

DIVERSITY

With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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