Store Director - LVMH - GIVENCHY

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Givenchy is looking for a Store Director to lead their store in Dubai Mall!

On behalf of GIVENCHY - LVMH, we are hiring for a Store Director to manage the flagship store in Dubai Mall.

Working with GIVENCHY fashion you will Direct, influence and drive store performance across key areas of responsibility; customer experience, talent management, financial targets, and operational efficiencies. 

Function as a brand ambassador, exemplifying the core values of Givenchy while engaging with the community, forging meaningful relationships with key clients. 

Act as a mentor and coach to store team; guide and support more junior managers within the network.

What you will be doing 

Business Vision

  • Define and communicate vision for the store in line with local strategic plan
  • Align all activities to support vision and strategy as approved by hierarchy
  • Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies. Is methodical on when and how coaching the team
  • Monitor KPI’s through individual coaching and follow up of his/her team
  • Leverage understanding of the local marketplace, industry trends and best practices in the luxury

Customer Experience

  • Create and maintain in-store client experiences aligned to mission and values; Courage, Creative Tension, Community and Authenticity
  • Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with Givenchy standards of excellence
  • Define, execute and measure CRM strategy in partnership with Brand President and Corporate team; evaluate, update and modify strategy to meet defined targets

Talent Management

  • Ensure all new hires are properly onboarded and given all essential trainings
  • Complete Annual and Mid-Year Performance & Career Review process
  • Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
  • Partner with Corporate Retail Team/Training Manager to identify/develop relevant training in order to build service, selling and product knowledge skills

Financial Targets

  • Meet all financial targets as defined by Retail Management Team
  • Monitor sales associates individual goals; coach and motivate each to meet defined targets
  • Implement client centric initiatives in order to increase conversion, cross selling and UPT

Store Operations

  • Monitor all KPIs, analyze results and make changes to improve performance and efficiency
  • Ensure all inventory control, fraud prevention and audit practices are executed and maintained in line with Givenchy/LVMH standards


  • Ensure all databases, contracts and files are well organized and securely maintained as per established guidelines
  • Comply with all policies and procedures as defined by Givenchy and LVMH

What you'll need to succeed 

  • 8+ years retail experience with the majority of time spent in luxury
  • 4+ years managerial experience in a retail setting
  • Experience interacting with and servicing high-net worth clientele
  • Able to develop, mentor and coach a team of seasoned sales professionals
  • Previous experience across the following merchandise categories: Handbags/SLG, WRTW/MRTW and accessories
  • Proficient in all Microsoft Office program

Or, know someone who would be a perfect fit? Let them know!


Chalhoub Group d3 Office
Dubai Directions View page


With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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