Retail Director

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Who we are    

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together.   

What you'll be doing  

Our Retail Director is responsible for setting up the business plan of the Brand along with goals and objectives, budgets and commercial targets in alignment with the General Manager as well as Brand Owners’ strategic direction for the short and long term. In addition, our Retail Director is responsible for managing the human capital within the Brand, directly or through Department Managers, ensuring excellence of commercial performance. 


Elaborate the Brand’s vision and set up the yearly strategic plan and the yearly budgets in accordance with the General Manager Participate in strategic meetings with suppliers, marketing, merchandising and regional teams to negotiate commercial conditions (margin, animations, exclusivity…) 

Work in close coordination with the General Manager and recommend ideal retail and wholesale mix (stores to shut, prospecting for new/existing wholesales deals) 

Monitor and direct daily operations to ensure that goals and objectives are met in term of sales targets, margin and profit and take corrective action when necessary 

Approve Brand mix and oversee smooth implementation of opening, closing and renovation of shops and often get involved with the buying process 

Maintain smooth relationships with Brand Owners to ensure sustainable brand growth in the middle east 

Align with eCommerce and e-Retail managers on a regular basis to ensure pricing alignment on all channels

Ensure optimization of supply chain processes to protect margins Monitor and oversee the Brand’s budget and financial KPIs 

Analyze and improve cost effectiveness; prepare, review budget updates in collaboration the Retail Regional Manager 

Prioritize and allocate available resources, make recommendations for improvement and ensure maximum effective service provision 

Hold regular business reviews with General Manager to review final PandL 

Attend Area Managers’ meetings to review the shops performance: sales achievements, marketing activities, staff training, and provide reports to General Manager in a concise and informative manner 

Monitor and analyze market trends, competitor activities; provide action plans and follow up on implementation 

Assign individual objectives area management and merchandising teams, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance

Ensure identification and proper development and recognition of HiPOs within team

 Ensure optimization of resources through proper manpower planning 

What you’ll need to succeed  



Customer Relationship Management (CRM) 

Incentive Programs

Retail Operations 

Knowledge of Product Line 

Developing & Engaging Employees 

Demonstrating Strategic Vision 

Demonstrating Personal Resilience & Adapting to Change 

Demonstrating Customer Centricity 



Understanding & Developing Self 

Strategic Sales Planning 

Driving Results 

Driving Innovation 

Communicating effectively 

Managing Expenses and Finances 

Collaborating & Influencing with Respect & Trust 

Being Inclusive 

Business Acumen 


What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


12326 Riyadh Directions View page


With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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