eCommerce Director - L'Occitane

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The Group

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organisation to deliver significant growth. We are looking for top talent to join us on this journey

The role

As our eCommerce Director, you will be responsible for leading and developing the brand’s online commercial presence in the region then further globally. The key objectives would be to define the trade and operational strategy of eCommerce while maximizing performance and profitability.

What you'll be doing

  • Define and develop the online vision and strategic direction across the GCC to dominate the market and then further expand globally 
  • Bring in relevant partnerships across different areas (content, markeng, merchandising, etc) to promote innovation and get ahead of the competition 
  • Create and maintain the yearly strategic plan and the yearly budgets in accordance to the vision and mission and monitor implementation, ensuring consistent brand sense of purpose
  • Develop and conduct the implementation of goals, objectives, policies, procedures and standards to improve efficiency 
  • Negotiate brand partner relationships to grow the online brand portfolio for B2C and B2B (ex: Farfetch) 
  • Instill a data mindset within the team and create synergies across all functions 
  • Trade: Define trade commercial strategy and adapt it accordingly, bringing in the necessary pares when relevant 
  • Own long-term and short-term trade strategy and objectives of the E-commerce business
  • Reflect the sales and marketing goals of the brand while owning the sales, inventory, Profit and Loss (P&L) Structure and lead the weekly trade meengs with all functions to review key metrics on the website 
  • Operations: Monitor user and customer experience and push to improve the website’s technical structure, design, content, navigation, branding, performance and functionality to positively impact the business 
  • Oversee and analyze eCommerce KPIs to identify growth / optimization opportunities 
  • Ensure operational excellence by building processes and defining SLAs with the Tech, customer care, warehouse, fulfillment and last mile teams to ensure a seamless experience to the customer 
  • People: Recruit, lead, inspire and develop a team with key roles to grow the brand’s online ambitions 
  • Assign individual objectives for employee performance management purposes, manage performance, empower teams and provide feedback Ensure idenficaon and proper development and recognition of talent within team 

What you’ll need to succeed

  • Seasoned customer-centric leader with strong skills in strategy and operations
  • Collaborative mindset, working with multiple stakeholders, brands, and regions
  • Ability to lead without ego, empowering and nurturing directly and indirectly
  • Analytical thinker, capable of effectively prioritising in fast paced environment
  • A hunger to deliver truly transformational impact. This role is not for the timid!

What we can offer

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


Chalhoub Group d3 Office
Dubai Directions View page


With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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