General Manager - Fashion

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Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together. 

Job Summary

We are looking for a General Manager with strong omnichannel customer experience to join our fashion division. 

Our General Manager is responsible for designing and implementing the strategy, goals and objectives, setting budgets and commercial targets of their brand(s) in alignment with the Vice President’s strategic direction for the short and long term.

In addition, our General Manager is responsible for driving the development of their brand(s), predominately in its growth through new projects, whilst also reviewing and supporting the management of the current operational growth of retail/wholesale, commercially and financially.

Our General Manager will enable our business to achieve results through driving the capability of its human capital and promoting knowledge and information sharing whilst ensuring compliance within the Group’s guidelines.


Job Responsibilities

1. Strategic:

  • Develop the business plan of the brand(s) in line with the strategic direction and omnichannel vision of the Group and seek the buy-in of the Vice President (where applicable) or President.
  • Agree on portfolio’s commercial KPIs for the year with Vice President/President (where applicable) and cascade to team accordingly; continuously monitor progress and development towards strategic objectives
  • Participate in strategic meetings with suppliers, marketing, merchandising and regional teams to negotiate commercial conditions (margin, animations, exclusivity…)
  • Partner with Group leadership and run projects that enhance efficiencies around cost and time (i.e. any transformation or automation projects)
  • Build a strong and solid relationship with the brand stakeholders and participate in strategic management meetings
  • Continually scan competitive landscape and technology advancements to identify best practices, emerging trends, and innovation opportunities

2. Operational:

  • Ensure that investments are accurate and set up the business for growth and profitability.
  • Review brand’s P&L on a monthly basis to ensure remedial plan is implemented
  • Leverage data analytics to better understand customer needs/trends, assessment of current experiences, and competitive insights to identify opportunities to maximize customer engagement and lifetime value

2. People Management:

  • Lead the brand’s People strategy and make sure a full action plan is in place
  • Lead, develop and mentor a high-performing team to achieve brands’ vision and business plans milestones while influencing and leading across business units and executive functions
  • Create and foster a Culture of Growth, respect, entrepreneurship and collaborative mindset.
  • Participate in Group’s succession planning by identifying and growing high potential team members

What you'll need to succeed 

  • Exposed to culture (employee & customer) transformation
  • Experience in omnichannel customer experience
  • Experience in financial management, negotiating and agreeing to contracts
  • Ability to influence without authority and to be regarded as a credible trusted leader of a business
  • Servant leadership mindset with ability to inspire high performing teams
  • Experience of working in a fast-pace, agile and matrixed environment
  • Exceptional communication, relationship-building, and project management skills
  • Outstanding analytical skills, strong experience interpreting insights & drawing conclusions to inform business decision making

What we can offer you   

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


Chalhoub Group d3 Office
Dubai Directions View page


With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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