Retail Manager - L'Occitane - KSA

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Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together.   

What you'll be doing 

At Chalhoub, creativity is a team effort! Working as a Retail Manager for L'Occitane in KSA means you will be having multifunctional role. You will be responsible to ensure that Area Managers and the team maximize the commercial performance of their retail shops and deliver exceptional client experience. You will also be responsible for implementing regional retail goals and objectives, budgets and commercial target in line with the brand's short and long term strategic objectives. You will partner with your team members to ensure excellence in team and retail performance through implementing strong talent management strategies. 

Commercial Duties

  • Set up targets by segments of key customers per store to Area Sales Managers and monitor performance vs. targets.
  • Ensure that annual and monthly sales targets per store are properly distributed to Area Sales Managers and communicated in due time.
  • Approve action plan to improve store top line and gross margin proposed by Area Sales Managers.
  • Propose KPIs to be added to overall Retail’s menu of manageable and simple drivers for store staff line targets.
  • Approve exceptional commercial discounts to customers as per thresholds, in specific cases.
  • Propose topline and margin targets for budget of existing stores.
  • Ensure that store topline developed during budget are accurate, achievable, challenging and meet management’s requests.
  • Contribute to sell thru and gross margin assumptions for purchase budget by providing accurate data per store.
  • Provide accurate assumptions regarding monthly seasonality of turnover per store.
  • Ensure that new store topline targets developed during IRR are accurate, achievable, challenging and meet management’s requests.
  • Monitor results of first 6 months of operations for new stores by building-up monthly target assessment with Area Sales Managers.
  • Propose remedial plan before store closure and phasing out plan during closure.
  • Approve remedial plan for underperforming stores.
  • Ensure new product launches or new season collections are properly explained to Area Sales Managers 

Operational Duties

  • Monitor that store operations are executed as per the Group’s guidelines.
  • Monitor shop expenses to not exceed the budget.
  • Validate commission schemes for Store Managers.
  • Organize pre-buying and post-buying sessions with buying team (e.g. calendar, mobilization of local teams) and participate to sessions in the countries.
  • Monitor that stock discrepancies and other variances in stores are kept at a minimum.
  • Act as a coordinator between store network and back-office for smooth execution of activities.
  • Provide data and comments to Regional Marketing Team on marketing plan during preparation (e.g. promotions, in-store activations).

Talent Management Duties

  • Assign individual objectives for employee performance management purposes.
  • Manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance. 
  • Ensure identification and proper development and recognition of Talents within team.

What you'll need to succeed

  • Proficiency in retail basics; budgeting, setting and analyzing KPI’s, forecasting, understanding of P&L, advising and proposing figures, sharing market insights for buying purposes.
  • Proficiency in handling a high turnover business.
  • Talented in people management.
  • People and team oriented.
  • Proactive, hands on and bring novelty to the team.
  • Open to feedback, agent of change, humble and easy going.
  • Adaptable communication style with frontline and top management stakeholders.

What we can offer you 

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

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With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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