Retail Manager - SWAROVSKI

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Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together. 

What you will be doing 

Our Retail Manager is responsible for overseeing the operations of the assigned brands; supervising the entire chain of ordering and retail. Our Retail Manager investigates the brand performance, represents the brand owner and links the backoffice team with the the sales teams. Our Manager is also responsible for setting targets, ensuring the right standards are implemented across the sale points keeping in line with the Brand and Group expectations

  • Understand the brands’ strategy and cascade within the given network
  • In conjunction with Marketing, ensure the full implementation of the of marketing and CX strategies and programs
  • Implement Brand guidelines taking in consideration each market specifications
  • Agree on a yearly calendar of sales with commercial team
  • Control discount and margins to insure constant business profitability
  • Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
  • Manage potential shortages, review orders and inform merchandising team on the status
  • Record, monitor and analyze market trends, competitors’ activities
  • Provide commercial with quantitative and qualitative reports using data from market studies and in-house systems
  • Define sales target per sales team member
  • Manage the P&L for the brand at hand
  • Monitor the performance of the brand and send recommendation
  • Manage the organization's resources within budget guidelines
  • Provide prompt, thorough, and accurate information to keep management appropriately informed of the brand’s financial position
  • Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
  • Monitor team members’ performance and provide formal and informal feedback and appraisal in order to maximize efficiency

What you'll need to succeed 

  • Complete the Video Interview stage of the application
  • Energetic, Bold, creative and Confident personality, ready to lead a team of 80 team members 
  • Experience in Fashion Retail (Apparel, Jewelry or Beauty) 
  • Minimum 4 years experience in a Retail Leadership Role
  • Experience in leading a management team within retail
  • Experience in managing multiple stores
  • Access to travel across UAE (UAE drivers license)
  • Arabic would be a benefit for this role

What we can offer you   

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


Chalhoub Group d3 Office
Dubai Directions View page


With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.

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