Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you'll be doing
Responsible for ensuring a high, consistent level of customer experience and service through continuous oversight and management of activities with focus on delivering the set service quality, operational experience, performance and financial KPIs. Drives the planning and execution of the contact center daily operations as well as it’s digitalization and optimization to serve the short and long term Customer Experience strategic plans, leading the team of direct reports and cooperating with the stakeholders within the area of responsibility.
What you’ll need to succeed
-University/Master diploma, preferably in a Commercial or Marketing field.
-3+ years of professional experience in a customer experience or similar management role, with people management responsibilities.
-Excellent people and management skills to interact with partners, colleagues, and cross-functional teams.
-Proven track record of successfully leading complex cross-functional projects.
-Strong analytical mindset, ability to understand financial and performance data and utilize MS office proficiently to distillate insights.
-Excellent command of the English and Arabic language, both written and spoken
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.