Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together. 

What you will be doing 

• Responsible for planning, designing, preparing and running user research activities to support the design, development and continuous improvement (including contextual discovery, experience mapping, early-stage concept and prototype testing, lab based and contextual usability and accessibility testing).
• Develop and manage the usability and accessibility testing process
• Craft personas and other “information radiators” (e.g., journey maps) to communicate insights across the design and development teams
• Own research projects with various complexities, ranging from strategic to tactical research.
• Works close with the Design and Product organization and other stakeholders to identify upcoming research needs.
• Actively initiates and drives mid to high-impact research projects in order to clarify ambiguous problem spaces.
• Produces and communicates actionable research insights.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

What you'll need to succeed 

• 1-3 years of experience in user research across qualitative and quantitative methods
• Solid understanding of the design thinking process, as well as a passion and know-how for influencing design strategy
• Expert at setting the bar on a mix of both quantitative and qualitative research
• Hands on experience with standard survey, usability benchmarking, and/or data analysis tools (e.g., Survey Monkey, Quantum metrics etc)
• Excellent communication skills in English, both written and verbal. Arabic nice to have!
• Bachelor’s Degree in User Experience Design, Design Communication, Human Computer Interaction, Human Factors, Experimental Psychology, Cognitive Science, Anthropology, Sociology, Human Factors, Psychology, Design, HCI, or any related field

What we can offer you   

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.