INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll be Doing

The CRM trainee will support the development and execution of multi-channel marketing campaigns (email, SMS, and WhatsApp) for prestigious luxury beauty brands. This role will contribute to enhancing customer acquisition, engagement, retention, and conversion through strategic CRM initiatives, email marketing, and personalized communication strategies.

Key Responsibilities:

• Support in developing and maintaining a strategic CRM communications calendar in collaboration with the CRM Manager and brand teams to align with key business objectives.

• Support executing multi-channel CRM campaigns in Salesforce Marketing Cloud across email, SMS, and WhatsApp, ensuring alignment with brand guidelines.

• Collaborate with the creative team to secure high-quality assets and work with internal and brand teams to ensure the seamless execution of CRM strategies.

• Utilize customer data to identify and create targeted audience segments, delivering personalized marketing communications.

• Assist in conducting A/B testing to optimize CRM messaging and campaign effectiveness.

• Identify opportunities to enhance customer touchpoints and maximize commercial opportunities.

• Assist in the development and execution of marketing automation strategies for all Beauty Franchise Brands.

• Track and analyze CRM campaign performance, providing insights and recommendations for continuous improvement.

• Prepare monthly reports, summarizing key learnings and future optimizations for each brand.

What You'll Need to Succeed

• Curious and proactive (you like figuring out “how it works”)

• Organized and reliable (you follow steps and meet timelines)

• Comfortable working with both business and technical teams

• Growth mindset: open to feedback and continuous learning

What the Group can Offer

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
You can find more information through:

Emirati Talent & Inclusive Opportunities

At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.