INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

We are seeking a dynamic and highly skilled Senior Manager for Infrastructure and Networks to lead the development, optimisation, and management of our infrastructure landscape. This role is key to ensuring the success of our multi-cloud infrastructure, encompassing AWS, Azure, GCP, and Oracle OCI (an advantage), while driving innovation, security, and operational excellence across the organisation. The ideal candidate will possess expert-level knowledge of networking, SD-WAN, firewalls, security and a deep technical understanding of network models and protocols. This individual must also be capable of solving complex problems, managing large-scale infrastructure projects, and ensuring high levels of availability, performance, and security.

The Senior Manager will be a visionary leader, capable of managing cross-functional infrastructure projects, developing and executing strategy, and continuously driving improvements in infrastructure services to meet the evolving needs of the business - we are looking for a superstar.

What you'll be doing

Strategic Leadership in Infrastructure and Networks:

• Lead and oversee the infrastructure and networks strategy, ensuring alignment with organizational goals and growth strategies.
• Architect and maintain a flexible, secure, and scalable multi-cloud infrastructure across AWS, Azure, GCP, with Oracle OCI as an advantage.
• Implement best practices and governance frameworks for infrastructure management, including SD-WAN, firewalls, and network security.
• Drive strategic initiatives and provide leadership to deliver critical infrastructure projects on time, within scope, and to the highest standards.

Multi-Cloud Infrastructure Management:

• Lead the design, implementation, and management of multi-cloud environments, ensuring seamless integration and performance across AWS, Azure, and GCP platforms.
• Drive cloud migration projects, optimizing workloads and cost-efficiency while maintaining system reliability and scalability.
• Oversee the configuration, management, and optimization of cloud resources, including compute, storage, and network components.

Networking and Security Excellence:

• Ensure best-in-class network design, management, and security practices, including SD-WAN implementation and firewall management.
• Monitor, analyze, and optimize the network’s performance, ensuring continuous availability and high service levels.
• Lead the implementation of cutting-edge network and security technologies to protect the organization from emerging threats and ensure compliance.

Disaster Recovery and Backup:

• Develop and implement disaster recovery plans to ensure business continuity.
• Maintain regular backups of critical data and systems to protect against data loss and minimize downtime.

Vendor and Budget Management:

• Manage relationships with key technology vendors to ensure high-quality service and cost-effective solutions.
• Oversee the IT budget, ensuring effective resource allocation and control over spending.

Performance Monitoring:

• Continuously monitor system performance, identifying areas for improvement and optimizing uptime.
• Implement performance tuning to enhance the reliability and speed of systems, meeting the demands of the business.

Project and Strategic Delivery:

• Manage the delivery of key infrastructure projects, ensuring alignment with business needs and long-term strategic goals.
• Collaborate with business leaders to align infrastructure needs with organizational priorities, ensuring technology investments deliver maximum business value.
• Develop, manage, and report on SLAs, ensuring adherence to operational goals and service commitments.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing infrastructure and network team, fostering a culture of continuous learning and innovation.
• Cultivate an environment of collaboration and high accountability, ensuring the team is equipped to solve complex infrastructure challenges.
• Provide career development opportunities, nurturing the next generation of infrastructure and network professionals within the organization.

Continuous Improvement and Innovation:

• Foster a culture of curiosity and critical thinking, constantly evaluating emerging technologies and approaches to enhance infrastructure capabilities.
• Proactively identify areas for improvement, streamline processes, and reduce complexity in the infrastructure landscape.
• Stay abreast of the latest industry trends, best practices, and technology innovations to drive infrastructure excellence.

Documentation and Compliance:

• Maintain detailed and up-to-date documentation of IT infrastructure, processes, and procedures for internal use and audits.
• Ensure that all infrastructure and network configurations are documented to ensure traceability and compliance with internal and external audit requirements.

What you’ll need to succeed  

• 15+ years of experience in infrastructure and Network support, with at least 3 years in a management role.
• Demonstrated in-depth knowledge and hands-on experience in the design, implementation, and support of layered network models at the Access, Distribution/Aggregation, Core, and Datacenter locations.
• Proven experience with BGP in an enterprise environment, including turn-ups, turn downs, filters, prefix lists, route maps, AS prepending, and community attributes.
• Hands-on expertise in Layer 2 protocols, including 802.1s MST, RSTP, MC-LAG, VLANs, BPDU Filter, and Root Guard.
• In-depth knowledge and experience in Layer 3 protocols, including OSPF and VRRP.
• Expertise in MPLS, including VRFs, RVSP, LDP, VPLS, L3VPN, MP-BGP, route targets, and route designers.
• Experience in the selection, procurement, installation, and configuration of enterprise-class routers and switches, particularly Cisco (or comparable products from other vendors).
• Proven experience in the design, implementation, and support of enterprise firewalls, including security zones, policies, NAT, and DMZ.
• In-depth knowledge and hands-on experience in 802.11 wireless principles, including channel planning, AP placement, antenna selection, and interference management.
• Expertise in DNS, DHCP, NTP, RADIUS, and IPAM.
• Experience with SNMP/Syslog monitoring, preferably with Datadog or comparable products.
• Strong working knowledge of structured cabling systems, network facilities, UPS, and electrical infrastructure.
• Understanding of transport technologies, including dark fibre, DWDM, TDM, and copper/fiber.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.