INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing  

The Senior Retail Manager is responsible for managing and developing the retail network of Tanagra across the region in line with the brand’s vision and strategy. The role aims at ensuring exceptional customer experience, driving sales performance, and developing a high performing front line team. The Senior Retail Manager’s main priority is to upskill and elevate the team’s capabilities while instilling an omnichannel mindset. Your accountabilities will include:

• Set the sales targets, regularly monitor the progress and take the right measures to turn around performance.
• Identify the business focus areas, based on in depth data and reports (by store, country, brand, product, etc.), and implement action plans to address them.
• Constantly identify and track the customers’ evolving expectations and preferences and make sure the stores are delivering an exceptional omnichannel customer journey.
• Work closely with the back-office functions (buying, marketing, etc.) to drive sales growth through effective product assortment, visual merchandising, and customer / marketing initiatives.
• Monitor the profitability of the retail network and optimize store operations, through efficient budget and inventory management as well as the adherence to the operational procedures.
• Foster strong partnerships with brands, suppliers, and key stakeholders to drive business growth
• Recruit, train, and develop a high-performing retail team, passionate about the product and the customer. Empower them and provide them with regular guidance, feedback and coaching.
• Stay informed of the industry trends and market conditions, to identify opportunities and leverage them through a close collaboration with the team.

  What you’ll need to succeed  

• 8+ years of experience in luxury retail (preferably homeware or jewelry) in the GCC region with strong exposure to omnichannel.
• Strong business acumen with the ability to analyze market trends and develop action plans.
• Excellent leadership skills, with a transformation mindset and the ability to inspire and motivate diverse teams.
• Excellent stakeholder management and collaboration skills.
• Ability to manage complexity.
• Willingness to travel as needed.
• Dynamic and results-driven professional with a passion for the luxury / homeware industry.
• Arabic speaker is preferred. 

   What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.