INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing    

As the HR Ops Manager you will be responsible for overseeing the day-to-day HR activities of the group's operation in Qatar. Your role will include: employee relations management, personnel operations, recruitment, rewards, performance management, immigration relations and any other HR related activities. 

Your role will involve: 

• Administering benefits programs (life, insurance, leaves)
• Advise management on appropriate resolution of employee related matters
• Lead employee performance management process
• Assist in the development and application of department policies and procedures in order to ensure the fulfilment of organizational requirements (labor relations, investigations and resolutions, benefits & entitlements, legal actions in line with local labor law ) 
• Provide counseling to employees on all work-related matters, manage employee services whilst making sure employees queries are handled fairly and in a timely manner
• Act as a consultant, subject matter expert and provide counseling to employees and all relevant stakeholders on all HR related matters. 
• Monitor the yearly budget of the department
• Oversee programs for employee Training and Development (Talent Identification & recognition, Talent development plans, identify development needs and training opportunities) 
• Oversee the recruitment process in coordination with relevant internal and external stakeholders (hiring strategy, offers management & manpower planning strategies) as well as overseeing and implementing induction plans and exit interviews.
• Reporting management ( generate reports which would allow management to make strategic decisions and would allow you to trace trends and propose actions accordingly)  

What you’ll need to succeed

• You will hold a Bachelor's degree in HR or Business Management. A Masters degree in HRM would be considered a great plus
• You would have at least 7 years of experience leading an HR operations role within a large to medium size organization at a Senior level. 
• Retail Experience is required. Other industries would be considered depending on relevance  
• Fluency in English is a must, Arabic language would be a great plus 
• You would be very knowledgeable in the Qatari labor law. You would currently be in Qatar or would've previously handled the Qatar market as part of your operation. 
• You would be an excellent communicator able to deal with different people at all levels, highly organized, diplomatic, dynamic, experienced in your field and possess excellent attention to detail. 
• You'd be a confidential person and a servant leader by nature. 

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.