INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

CUSTOMER SERVICE & SALES

• Ensure that the customer expectations are satisfied and keep the service quality at a high level physically and digitally.

• Follow up MAC service guidelines and standards at all times.

• Perform professional and appropriate applications, demos to achieve the customer desires.
• Resolve customer issues and requests, in an efficient and timely manner and adapting this culture to the store.

• Follow up the updated-on product information.

• Ensure the brand philosophy/DNA is communicated to all customers.

• Follow the strategy set by the Store Manager to achieve personal and store and virtual selling goals.

• Focus to achieve sales targets and increase AUS, APT, conversion.

• Follow up CRM goals and apply directions to achieve these goals and increase loyalty.

• Use the digital platforms effectively as per brand guidelines.

• Keep an eye on industry and market trends and plan actions accordingly.

TEAMWORK & PARTICIPATION

Teamwork

• Establish constructive and strong business relationships with colleagues / business partners and managers to ensure effective execution of the business.

Participation

Undertake specific tasks as delegated by the manager including administrative paperwork and MAC services.

Take every opportunity to attract consumers.

• Provide timely and active participation in regional meetings, activities and all necessary product and development trainings.
• Complete the relevant certificates required by brand.

Ability to work flexibly with rotation and shifts when it is required.

OPERATION

• Support to the Store Manager to reach maintain appropriate inventory levels. Monitor stock levels on key lines highlighting stock issues to ensure there is adequate stock to achieve sales targets.
• Support to the store manager in completing all the reports and documents correctly and in accordance with company deadlines in a timely manner.
• Support to the Store Manager in organizing events and track event results.
• Support to the Store Manager in implementing and managing VM directives.

• Manage the store opening and closing checklist regularly.

• Adhere to all company and brand policies and procedures.

• Ensure guidelines set by the brand are followed (Back-office layout, clothing/image standards etc)

• Support to Store Manager accurate cycle count and physical inventory as required.

• Follow agreed Security Protocols to ensure a safe working environment is fostered by all employees

• Preserve merchandising, display and counter hygiene standards and guidelines always.

• Ensure to follow and implement sustainability guidelines.

What you’ll need to succeed

• Minimum High School Graduate (University Graduate Preferred
• a previous experience in retail is a plus
• Excellent communication, organization and time management skills.
• Excellent make-up skills
• Ability to provide inspirational, authentic and personalized customer service
• Ability to sell in store and online.
• Proven ability to drive amazing customer experiences and results.
• Ability to assess customer needs and make recommendations.
• Supporting all aspects of a store from the stockroom to the sales floor.
• Understanding of KPI’s and ability to use this knowledge for increasing level of sales in store.
• An open mind, flexibility and positive reaction to change.
• Ability to work retail hours including weekends and special events in a fast-paced work environment
• Digital savvy is a plus and/or open to learning digital skill set

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.