INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Build and develop customs related strategy for the group across the different countries in the region. Maintain and further develop existing relationships with customs agencies and government authorities for goods classification and declaration. Maximize the relationship with suppliers and customs brokers. Analyse economic impact in case of modification of product origin or classification.

Key Responsibilities:

1. Information and data management:
2. Work closely with SPOC’s at origin to provide Master Data management support
3. Reporting to Senior Management:
   Work closely with and provide regular updates to the transport Director at the group level on the performance of customs brokers and government agencies
4. Oversee Quality and Performance:
   Monitor the quality of paperwork provided by internal customs for customs declaration. Proactively support internal customs in improving the documentation quality as per each country requirements
5. Advise on Cost-Effective Solutions:
   Provide guidance and recommendations for cost-effective solutions based on origin and classification for savings on Duty Drawbacks
6. Regulatory Compliance:
   Ensure that all operations are carried out in compliance with state, customs, and other applicable regulations. Monitor adherence to the defined processes, terms, and timeframes for service execution.
7. Accurate Billing and Invoicing:
   Ensure that Business Units are billed accurately as per the services price list and monitor customs broker invoices for correctness and compliance with agreed price lists.
8. Customs and Regulatory Compliance Management:
   Oversee adherence to customs, dangerous goods regulations, and other applicable rules to ensure safe and lawful shipment handling.
9. Meet and develop continuous relationship with customs and regulatory government agencies across the region.
10. Audit Management:
    Ensure all shipments are properly recorded in the systems and manage potential audit requests for information from authorities
11. Stakeholder Communication and Meetings:
    Attend operational meetings with Freight Forwarders, Customs, Customers, and other stakeholders to discuss and resolve any operational challenges and service performance issues.
12. Reporting and Continuous Improvement:
    Provide accurate reporting and analysis as per management requirements. Demonstrate adaptability, openness to change, and a commitment to continuous improvement in operations.
13. Additional Responsibilities:
14. Team Development and Support:
    Train, guide, and support team members in the execution of required tasks.
15. Compliance and Integrity Management:
    Ensure immediate reporting of any breaches in Integrated Management System (ISO 9001, 14001, OHSAS 18001) quality, health & safety, environmental procedures, company policies, or security protocols, and take corrective actions as necessary.

What you’ll need to succeed  

1. Bachelor's degree in Logistics, Supply Chain Management, or a related field (or equivalent experience).
2. Proven experience in managing import/export customs operations and customs clearance.
3. Strong understanding of logistics regulations, customs, and incoterm related customs processes.
4. Excellent leadership, communication, and organizational skills.
5. Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
6. Strong analytical and problem-solving abilities. Used to work with large amounts of data from different sources and countries of origin.
7. Knowledge of ISO, OHSAS, and environmental management systems is a plus.
8. SAP experience.
9. Arabic and English speaking.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.