INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The eCommerce Trainee will support the day-to-day operations of our Direct-to-Consumer (DTC) websites, working closely with the eCommerce team and relevant Group Central functions. This role plays an essential part in ensuring a seamless on-site customer journey, from browsing and ordering to payment and fulfillment:

Assist in managing and optimizing the daily operations of assigned websites to deliver an exceptional customer experience across all touchpoints.

1. Support the ongoing enhancement of website functionality, ensuring smooth ordering, payment, and fulfillment processes.

2. Learn and contribute to website merchandising, customer acquisition, and commercial performance initiatives.

3. Gain an understanding of operational systems and how data flows within an eCommerce business.

4. Collaborate with cross-functional teams to establish efficient, repeatable processes that drive business growth and improve customer satisfaction.

What you’ll need to succeed  

1. A keen interest in eCommerce, digital retail, and creating exceptional online customer experiences.

2. Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a fast-paced environment.

3. Analytical mindset with basic understanding of data and curiosity to learn about website performance metrics.

4. Collaborative spirit — comfortable working with cross-functional teams and building positive relationships.

5. Proactive attitude, eagerness to learn, and adaptability to new tools, systems, and processes.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.