INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Objectives

Responsible for executing Zimmermann’s regional marketing strategy across the Middle East, ensuring brand consistency while driving commercial performance. The role partners closely with global and regional teams to deliver impactful marketing, retail marketing, clienteling, events, and PR initiatives that elevate brand awareness, enhance the client experience, and support retail growth.

What you'll be doing

BRAND & MARKETING STRATEGY:

• Collaborate with the global marketing team to define and execute the regional marketing plan aligned with the company’s global objectives.

• Analyze market trends, competitor activity, and consumer insights to inform strategic decision‑making.

• Ensure regional compliance with brand standards, maintaining an exceptional and consistent client experience across all touchpoints.

RETAIL MARKETING & RETAIL SUPPORT:

• Propose activation plans to support retail performance across all stores during key trading periods, collection launches, and local initiatives with a consistent execution across markets.

• Liaise with key external stakeholders (Mall marketing department, agencies etc) to identify collaboration opportunities

• Partner with key internal stakeholder (HO Marketing teams) for the execution of store activations and events

• Drive the execution of store activation and events in close collaboration with local Retail and VM teams ensuring they align with brand values and creates meaningful moments that strengthen client relationships.

CLIENTELING & CRM SUPPORT:

• Drive the rollout of the loyalty program to enhance engagement and elevate the client experience.

• Work in partnership with retail teams to implement clienteling best practices, ensuring retail teams actively engage with high-value customers and nurture long-term relationships and loyalty with clients and lead to repeat purchase.

• Collaborate with global client development team to oversee the regional gifting strategy for VICs, ensuring distribution of exclusive, money-can’t-buy products that reinforce brand desirability.

• Support new customer acquisition through instore activations, ensuring these initiatives attract, engage, and convert high-value prospects into long-term clients.

• Leverage CRM data insights to identify and segment key client groups, tailoring engagement strategies accordingly.

PR SUPPORT

• Work in partnership with the global PR team to support PR initiatives across the region including press days, celebrity dressing, influencer seeding and media opportunities.

• Liaise regularly with the regional PR agency to identify PR opportunities and leverage full potential of the agency.

BUDGET, REPORTING, & STAKEHOLDER MANAGEMENT:

• Manage the regional marketing budget, monitoring performance and ensuring strong ROI across trade marketing, clienteling and PR initiatives.

• Prepare regular reporting and presentations for regional and global stakeholders.

• Act as a key point of contact between Middle East teams and global marketing functions.

What you’ll need to succeed  

•  Bachelor’s degree in marketing, communication, or any related field.

• Up to 5 years of experience in marketing, events, or retail marketing ideally within the luxury fashion sector.

• Proven track record of driving client loyalty, increasing customer lifetime value, and managing high-value client portfolios.

• Experience planning and executing VIP events, exclusive client activations, or personalized engagement programs.

• Solid understanding of the Middle East luxury consumer and regional retail landscape.

• Commercial mindset with the ability to link brand activity to retail performance.

• Strong organisational, project management, and stakeholder management skills.

• High attention to detail and strong communication skills.

• Fluency in English Arabic a plus.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.