INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What You'll Be Doing

The eCommerce Manager is responsible for driving the eCommerce strategy, managing the online P&L, and optimizing profitable growth. This role involves leveraging data insights, performance marketing, operations and online merchandising strategies to deliver a world-class customer experience while collaborating with internal teams, suppliers, and third-party agencies.

Key Responsibilities

• Lead the annual ecommerce strategy and own its P&L / budget in close collaboration with the business leader and in line with the brand’s overarching strategy and objectives.
• Manage product, pricing, and promotional strategies to drive site performance and build synergies across all channels (Retail, eCommerce, e-Retail, etc.)
• Develop and execute a compelling product assortment based on customer preferences, inventory (ISA), performances and trends. This includes a smooth execution of promotions and campaigns as well as ensuring the site is optimal and content regularly updated.
• Develop and execute performance marketing strategies across digital channels to drive traffic and conversions.
• Use web data to track and manage ecommerce KPIs, identify areas of improvement, understand customer behaviour and optimize marketing performance.
• Work closely with the Product team to ensure the different products deliver an exceptional and consistent customer experience.
• Build a robust team and manage their performance through constant guidance, mentoring and career growth advice.

What You’ll Need To Succeed

• Proven experience in eCommerce management (ideally in an omnichannel environment) with expertise in performance / digital marketing, merchandising, and P&L management.
• Data-driven decision-maker with experience in web analytics and managing eCommerce performance dashboards.
• Excellent business acumen
• Agile with strong stakeholder management and cross-functional team collaboration.
• Strong communication and leadership skills.

What We Can Offer You  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.