INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Level Shoes stands as the world's largest luxury shoe store, located in The Dubai Mall. Renowned for its curated collections and exceptional customer experience, Level Shoes is at the forefront of luxury retail innovation.

What you'll be doing  

As an experienced Senior People Partner, you will be responsible for helping attract, develop and support an exceptional group of people. You will be working closely with the brand/functional management team to provide: operational HR support, strategic advice, guidance and best practice solutions. You will do so in line with Group HR policies and principles, whilst also creating bespoke initiatives to enhance the employee experience  and support the achievement of business strategies and culture change. This is a role that combines operational and strategic responsibilities, requiring a solid HR background in addition to sound commercial exposure and mindset to successfully partner with and influence all areas of the business.

Key Responsibilities

• Partner with the business to define, develop and implement the Level Shoes people strategy in line with the brand vision globally
• Lead the talent development, management, and succession planning across all functions in partnership with key stakeholders
• Conceptualize and implement innovative talent engagement activities to drive the continuous high performing culture of the Level Shoes team
• Be an active and effective member of the leadership team, providing strategic, creative, and proactive solutions to people business solutions
• Act as a change agent, looking for creative ways to elevate the employee experience in line with our employee value proposition on a global scale
• Stay ahead of global competitor and industry trends across retail, ecommerce, tech, and logistics to continuously provide people advice that provides competitive advantages
• Lead the design and execution of employee onboarding, recognition initiatives, and other culture activities
• Drive the workforce planning, budgeting, performance management and salary review cycles in partnership with group HR and Level business partners
• Co-design organization development and effectiveness strategies to continuously align OD to evolving business diversification, growth, and expansion plans
• Partner with Group Talent Acquisition to ensure best in class talent attraction, hiring, and retention in both GCC and US markets; ensuring a clear acquisition strategy in line with Level Shoes culture and its values
• Lead the diversity & inclusion for the brand, ensuring equitable representation and fairness across all levels and departments
• Partner with Group HR Operations for any grievances, ethics cases and low performance cases
• Lead the Voice of the People agenda, ensuring continuous improvement across all departments to create an aligned culture across all leaders, businesses, and sub-functions
• Manage people related internal communications to establish continuous transparency to all team functions and levels on brand direction, strategies, and activities
• Coach people leaders on an ongoing basis to expand their people management abilities and drive an effective 2-way feedback culture

What you’ll need to succeed

• Bachelor’s degree in Human Resources, Business Administration, or a related field; an MBA or equivalent is a plus.
• 5+ years of experience in an HR Business Partner role, with a strong focus on the e-commerce sector.
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment.
• Excellent interpersonal and communication skills, with the ability to influence stakeholders at all levels.   

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.