INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

 Responsible for daily general operations, managing multiple areas of the department towards maximum productivity and ensure our operational efficiency. ensuring that the digital tools, platforms, and infrastructure used by employees are reliable, secure, and aligned with business needs. 

• Lead, motivate, empower a team within a time sensitive and demanding environment

• Develop and implement a workplace technology roadmap aligned with business objectives.

• Stay informed of emerging technologies that can enhance collaboration, productivity, or security.

• Collaborate with HR, Facilities, and IT to plan future workplace needs (e.g., hybrid work, smart offices).

• Oversee the selection, implementation, and optimization of tools like Microsoft 365, Google Workspace, Zoom, Slack, etc.

• Ensure seamless integration of collaboration tools across teams and devices.

• Monitor usage and employee feedback to improve digital workplace experiences.

• Manage provisioning and lifecycle of laptops, desktops, mobile devices, and peripherals.

• Standardize and enforce endpoint security, patching, and compliance.

• Oversee AV systems, conference room tech, Wi-Fi, printing solutions, and digital signage.

• Participate in the on-call rotation to ensure 24/7 availability and responsiveness for high-priority incidents impacting workplace technologies.

• Lead vendor relationships and negotiate SLAs to ensure high availability and performance of workplace tech services.

• Establish metrics and KPIs to track digital workplace adoption, service quality, and user satisfaction.

• Champion employee enablement by partnering with Chalhoub University to provide onboarding and training for workplace technologies.

• Support ITSM practices (e.g., incident, problem, and change management) to improve service delivery and operational efficiency.

• Contribute to business continuity and disaster recovery planning for workplace services.

• Lead adoption of AI-powered tools (e.g., Copilot, ChatGPT) to enhance productivity and reduce support friction

What you’ll need to succeed  

• Minimum 5–7 years of experience in managing end-user technologies, digital workplace platforms, and IT operations in an enterprise environment.

• Hands-on experience with cloud-based productivity suites such as Microsoft 365, Google Workspace, Freshservice/Freshdesk collaboration tools like Microsoft Teams, Zoom, and endpoint management solutions including Ivanti, and Asana.

• Strong background in device lifecycle management, digital collaboration, and IT infrastructure in a corporate environment.

• Proven track record of delivering user-centric workplace experiences and leading transformation initiatives.

• Knowledge of IT service management processes aligned with ITIL framework; ITIL v4 certification preferred.

• Understanding of Zero Trust Security, SSO/MFA, mobile and desktop management, and enterprise-grade Wi-Fi and AV systems.

• Demonstrated leadership in project management, vendor negotiation, service monitoring, and stakeholder communication.

• Experience with KPI/OKR development, team coaching, and performance management within a workplace tech environment

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.