INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The Head of Brand is responsible for designing and implementing the strategy, goals and objectives, setting budgets and commercial targets of their brand in alignment with the Vice President’s strategic direction for the short and long term. In addition, the Head of Brand is responsible for driving the development of their brand, predominately in its growth through new projects, whilst also reviewing and supporting the management of the current operational growth of retail, commercially and financially. The Head of Brand will enable our business to achieve results through driving the capability of its human capital and promoting knowledge and information sharing whilst ensuring compliance within the Group’s guidelines. Your responsibilities will involve:

• Develop and implement the business plan for the brand, aligning it with the strategic direction of the vertical, and seek buy-in from the Vice President.
• Set and monitor the commercial KPIs for the year, ensuring alignment with overall business objectives and cascading goals to the team.
• Engage in strategic meetings with suppliers, marketing, merchandising, and regional teams to negotiate commercial conditions such as margins and exclusivity
• Lead cross-functional projects aimed at enhancing efficiencies in areas like cost management and automation
• Set and manage the yearly fiscal and manpower budgets for the brand, leveraging dashboards to monitor budget materialization.
• Ensure that financial statements prepared by the team accurately reflect the financial position of the brand.
• Set and track People KPIs such as nationalization and turnover rates, working closely with line managers.
• Mentor, coach, and lead a high-performing team to achieve the brand’s vision and business milestones.
• Identify gaps in competencies and manpower within the team and collaborate with the People Partner to find remedies.
• Participate in succession planning by identifying high-potential team members
• Develop and evolve a hybrid customer journey, building, growing, and sustaining a loyal customer community.
• Create a strong digital revenue channel for the brand, focusing on e-commerce, digital in-store experiences, and mobile app
• Manage investments in the store network (openings, renovations, and closures) and digital investments (e.g., e-commerce platforms, in-store digital experiences.)
• Ensure that IRR by store conforms to the Group’s guidelines
• Oversee and manage contracts and agreements with the brand and work with legal advisors where necessary.
• Develop long-term strategies for the category and brand acquisition.
• Identify gaps in the brand portfolio to meet customer aspirations and align with market trends.
• Review bi-annual performance reports for underperforming stores or retailers and ensure that remedial plans are implemented.
• Ensure that OPEX and CAPEX commitments remain within monthly budget allotments.
  

What you'll need to succeed

• Experience in Premium Fashion RTW brand
• Strong Stakeholder management and ability to nurture relationships with clients/ partners
• Able to influence without authority and to be regarded as a credible trusted leader of a business
• Strong Leader who is able to inspire high performing teams
• Experience in developing and managing a cross-functional team with a variety of skills and experience
• Experience of working in a fast-pace, matrixed environment
• Exceptional communication, relationship-building, and project management skills
• A minimum of 8 years of relevant retail experience with at least 4 years in a similar role

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.