INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

To enhance operational performance by analysing current workflows, identifying inefficiencies, and implementing process improvements that lead to increased productivity, reduced costs, and improved service delivery.

• Analyze operational processes and workflows to identify areas for improvement and efficiency gains.
• Develop and implement process enhancement initiatives using methodologies like Lean, Six Sigma, or Kaizen.
• Monitor and track key performance indicators (KPIs) to evaluate the effectiveness of implemented improvements.
• Collaborate with cross-functional teams (e.g., supply Planning, Fulfilment, logistics, RSO etc) to align operational goals.
• Assist in documenting Standard Operating Procedures (SOPs) and process maps for consistency and scalability.
• Support the automation of manual processes and the integration of tools and technology to streamline operations.
• Conduct time-and-motion studies and root cause analysis to resolve recurring issues.
• Prepare and present performance reports and improvement proposals to management.
• Drive a culture of continuous improvement and operational excellence within the organization.

What you’ll need to succeed  

•   Experience supporting or leading continuous improvement initiatives within operational or business environments.

• Proven ability to work with diverse teams to align process improvements
  Experience supporting change management and engaging stakeholders at different organizational levels.
• Experience developing and maintaining Standard Operating Procedures (SOPs), workflows, and training materials.
• Familiarity with documentation tools such as Visio, Lucid chart, or similar process design platforms.
• Experience of ERP systems (specifically SAP) and how they impact operational processes.
• Experience with automation tools or digital process optimization is a plus (e.g., RPA, workflow engines).

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.