INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

Our Sales Supervisor is responsible for establishing strong customer relationships through personalized service, achieving sales targets and receivables, and managing stock. The role also includes building, training, and supervising a team of front-liners, as well as supporting the implementation of in-store events.

Key Responsibilities

• Build and maintain strong Supplier/Retailer relationships to foster effective collaboration.

• Communicate with Retailers to assess their needs and provide assistance in meeting those needs.

• Address Retailers’ queries regarding products, prices, availability, usage, and services.

• Cascade and distribute monthly sales targets by POS.

• Conduct store visits to monitor POS performance and adherence to SOPs.

• Supervise the sales process, including follow-up on orders, deliveries, and collections.

• Ensure timely payment collection and management of receivables.

• Monitor market conditions, product innovations, and competitors’ products, prices, and sales.

• Support proper execution of in-store marketing activations.

• Ensure stock replenishment on shelves/counters in a timely and organized manner.

• Oversee ordering and replenishment of all goods to avoid stockouts, processing orders as necessary.

• Maintain running inventory in coordination with the back-office team during sales promotions.

• Ensure merchandising guidelines are met for all brands.

• Implement on-field launches and activations in line with the back-office team.

• Work with the Sales Manager to define events’ quantitative and qualitative objectives.

• Handle the setup of POS events following trade marketing guidelines.

• Participate in recruitment and training of the sales team.

• Encourage and motivate sales teams to execute events and achieve sales objectives.

• Assist in defining an optimal event schedule considering local and cultural events.

• Submit event reports to management, including quantitative results, qualitative insights, and key learnings.

• Participate in relevant projects and community activities as needed.

What you’ll need to succeed  

•   Minimum 2 years in retail or FMCG sales, with a track record of achieving sales targets and managing POS operations.

• Experience in coaching and supervising a sales team, with the ability to motivate and drive performance.

• Strong interpersonal and communication skills to develop and maintain relationships with internal and external stakeholders.

• Ability to manage stock, monitor market trends, oversee in-store events, and report on sales performance accurately.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.