INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

· Support annual placement, renewal and endorsement processing for Group insurance policies across retail, warehouse, logistics, office, digital and corporate activities.

· Prepare and validate underwriting submissions, exposure schedules, declarations, statements of values, claims histories and renewal packs for brokers and insurers.

· Maintain a central insurance register covering policies, insurers, brokers, limits, deductibles, premiums, territories, endorsements, certificates and renewal dates.

· Coordinate issuance, renewal and filing of certificates of insurance and ensure that landlord, mall, vendor, logistics partner and other third-party requirements are tracked and met.

· Support the review of insurance clauses in leases, supplier agreements, logistics contracts, marketing or event agreements, fit-out or project documentation and other commercial contracts; escalate non-standard or high-risk requirements.

· Continually monitor core insurance lines such as property damage and business interruption, stock or inventory and transit, marine cargo, public or product liability, employer’s liability or workers’ compensation, cyber, crime or fidelity, D&O support and project-specific covers where applicable.

· Coordinate, oversee & monitor claims from first notification to closure, including document collection, broker and adjuster follow-up, reserve tracking, recovery actions and settlement reporting.

· Liaise with Finance & Treasury on premiums, allocations, accruals and claims recoveries; support periodic reporting on premiums, losses, outstanding claims and renewal actions.

· Partner with Legal & Compliance, People & Culture, Procurement, Retail Operations, Supply Chain & Logistics, Tech and Internal Audit to improve risk transfer, evidence of cover, incident reporting and policy compliance.

· Support insurance requirements for new store openings, refurbishments, pop-ups, warehouses, cross-border stock movements, e-commerce launches and other operational change projects.

· Assist with broker performance reviews, market benchmarking, audits and updates to insurance procedures, templates and controls.

· Track local compulsory insurance requirements and evidence of cover across operating countries, escalating renewal risks, gaps or lapsed policies promptly.

What you’ll need to succeed  

 · Bachelor’s degree in insurance, risk management, business administration, finance, law or a related field.

· Progress toward or interest in professional qualifications such as CII/ACII, CPCU, ARM or equivalent preferred.

· Strong Microsoft Excel, PowerPoint and document-management skills; familiarity with ERP, claims or vendor-management systems is an advantage.

· Minimum 10 years relevant experience in corporate insurance, brokerage, underwriting, claims, risk advisory or related insurance operations.

· Experience working with multi-site or multi-country businesses is preferred.

· Prior exposure to retail, distribution, consumer goods, logistics, warehousing or e-commerce risks is highly desirable.

· Hands-on experience with renewals, policy administration, certificates of insurance, claims handling and broker or insurer coordination.

· GCC or wider Middle East experience is preferred.

· Experience reviewing insurance obligations in commercial contracts and coordinating with legal or procurement teams is an advantage.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.