INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Role Purpose

The Transformation Program Governance Director provides strategic oversight and leadership across the Group’s multi-year digital transformation program. This role ensures disciplined execution, strategic alignment, and value realization across all streams, while acting as the guardian of program governance, standards, and vendor accountability. Operating at Group level, this leader drives cross-entity alignment, embeds best-in-class governance frameworks, and establishes the program as a benchmark for disciplined transformation delivery. 

What you'll be doing

• Lead executive governance for the entire digital transformation program, strategically allocating resources, budgets, and priorities to maximize business impact.

• Safeguard program outcomes by overseeing benefit realization and hold workstreams accountable for delivering measurable value and results.

• Support and challenge program leaders to ensure delivery excellence, proactively managing risks, dependencies, and barriers.

• Provide senior leadership with data-driven insights, independent assurance, and strategic recommendations to guide decision-making.

• Define, document and continuously evolve Group-wide governance frameworks, standards, and policies to ensure consistent and mature program delivery.

• Establish and maintain a Transformation Governance Center of Excellence (CoE) offering tools, methodologies, and training for standardized delivery.

• Uphold governance rigor by designing and maintaining clear decision-making structures, reporting mechanisms, and escalation protocols that ensure transparency and accountability at all levels.

• Act as a senior escalation point and manage strategic vendor relationships, ensuring partners meet contractual commitments, quality standards, and timely delivery.

• Shape vendor engagement models and collaborate with Procurement, Legal, and Finance to optimize commercial terms, risk management and cost control across all vendor engagements.

• Ensure alignment across Group entities and business units, so that transformation initiatives are integrated seamlessly into the operating model and enable scalable adoption.

• Drive transparent, timely reporting and foster collaboration across geographies and functions to maintain senior stakeholder engagement and informed executive committees and SteerCos, enabling informed decision-making and program steering.

What you’ll need to succeed  

• Proven experience in leading governance and execution for large-scale, multi-year digital transformation programs, ideally in a multi-entity or international group context.

• Deep expertise in governance design, operating models, and transformation frameworks, with a track record of institutionalizing standards at Group level.

• Strong leadership and influencing skills, with the ability to engage at C-suite and Board level.

• Demonstrated success in vendor and partner governance, including complex system integrator or technology engagements.

• Strategic thinker with operational discipline, able to balance control, flexibility, and delivery speed.

• Excellent communication, diplomacy, and stakeholder management skills across diverse cultures and functions.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.