INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

The job holder of this position is responsible for selected brands’ sales and customer service, operating in a local distribution setup. They are also responsible for building and maintaining strong professional relations with selected key clients ensuring visibility, achievement of sales targets and delivery of high quality customers, as well as the collection of receivables for own accounts.

What you’ll need to succeed  

 Organizational:

- Follow all relevant Retail policies, processes and standard opera ng procedures so

- that work is carried out in a controlled and consistent manner.

Operational:

- Implement activities under minimal supervision.

- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely manner.

Guest Experience Focus:

- Build and maintain effective customer relationships in order to build strong loyalty

- Handle and respond to existing products queries from clients quickly, effectively and accurately.

- Provide customers with the appropriate selection, sampling of products in response of their inquiries and provide quotation accordingly.

- Anticipate the clients’ needs and provide appropriate solutions to meet these needs.

Sales Focus:

- Conduct intensive and structured prospecting of new clients to identify and develop new accounts.

- Maintain relationships with existing Key Clients.

- Introduce the company’s profile and communicate the selection of products available.

- Focus on increasing the sales and supervise the sales process by follow up on orders, deliveries and collections.

- Provide market feedback to the Sales Manager regarding movement of goods / brands.

- Ensure payment of receivables in a timely and diplomatic fashion.

Product Knowledge:

- Keeping abreast of the market conditions and trends in the field pertinent to brands / products.

Make out correct and tailored quotations based on in depth knowledge of the products.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.