INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it through constant reinvention, a commitment to innovation, or the embrace of new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East and has a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

We are looking for an experienced Senior Shipping Coordinator to join our Egypt Shipping Operations team. The role will be responsible for overseeing and coordinating import and export shipments in Egypt, ensuring smooth execution across shipping documentation, customs clearance, freight coordination, and final delivery to the warehouse.

The successful candidate will have strong hands-on expertise in the Egyptian shipping and customs environment, with the ability to manage shipment processes independently, monitor operational performance, control shipping-related costs, and ensure compliance with applicable regulations and company procedures.

Key Responsibilities

Coordinate and oversee import shipments from initiation through customs clearance and final warehouse delivery.
Manage and verify shipping documentation to ensure accuracy, completeness, and compliance with Egyptian import procedures and customs regulations.
Coordinate with customs brokers, freight forwarders, shipping lines, carriers, and relevant authorities to ensure timely shipment execution.
Monitor shipment progress, proactively address delays and operational challenges, and ensure adherence to agreed timelines and service standards.
Review and verify freight forwarder invoices against agreed rates and pricing schedules, following up on discrepancies when required.
Ensure shipments are appropriately insured and coordinate the investigation, follow-up, and settlement of shipping-related claims.
Monitor shipping costs, documentation accuracy, and operational discrepancies, escalating issues and recommending corrective actions when necessary.
Maintain accurate shipment records, operational trackers, and performance metrics within the relevant systems.
Prepare and update shipping reports using Excel to monitor shipment status, costs, timelines, and outstanding actions.
Ensure compliance with applicable Egyptian customs, import, shipping, and other relevant regulatory requirements, as well as internal company policies and procedures.
Identify process gaps, investigate operational issues, and support continuous improvement across shipping operations.
Immediately report and follow up on any breaches of company policies, quality management procedures, health and safety requirements, environmental standards, or security protocols.
Coordinate closely with internal stakeholders to ensure efficient shipment handling and smooth delivery to the warehouse.

What you’ll need to succeed

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Commerce, or a related field.
Minimum 2 years of relevant experience in shipping/logistics operations, with strong hands-on exposure to import and customs clearance in Egypt.
Proven expertise in Egyptian import procedures, customs documentation, and clearance regulations.
Strong understanding of the end-to-end shipping process, from shipment initiation and documentation through customs clearance and final warehouse delivery.
Experience managing relationships with customs brokers, freight forwarders, shipping lines, carriers, and relevant authorities.
Experience reviewing freight invoices, validating agreed shipping rates, and following up on shipment insurance and claims.
Strong organizational, analytical, problem-solving, and stakeholder management skills, with the ability to manage multiple shipments independently.
Fluent English, both written and spoken.
Excellent Microsoft Excel skills are mandatory, including Pivot Tables and VLOOKUP/XLOOKUP.
Candidates based in Cairo, particularly in or near Nasr City, are preferred.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.