INSPIRE | EXHILARATE | DELIGHT

Chalhoub Group’s Capability Hub is our technology and innovation hub set up with the vision to unite exceptional talent to build technology and capabilities that elevate luxury experiences and define the future of luxury retail.

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

The Director - Strategy and Operations, CCH Hub will lead the integrated delivery and governance of the Chalhoub Capability Hub programme, ensuring multiple workstreams move together against a clear roadmap, milestones and outcomes , Working closely with the Capability Hub leadership, global Technology & Data leadership and functional workstream leads, the role will bring structure, pace and transparency to programme execution — proactively managing dependencies, risks and decisions while ensuring stakeholders remain aligned throughout the build and transition.

The role will also establish the governance, reporting and operating disciplines required to support the Hub as it scales.

• Integrated Program Delivery: Lead the end-to-end program plan, bringing together People, Finance, Real Estate, Legal, Technology Readiness and other workstreams to ensure coordinated execution against agreed milestones.

• Program Planning & Dependencies: Own the integrated program roadmap, identifying critical dependencies, sequencing activities and ensuring delivery plans remain realistic and aligned with wider Technology & Data transformation milestones.

• Proactive Risk & Escalation Management: Transition governance from passive administrative tracking to active risk mitigation. Architect an operating rhythm that preemptively identifies blockers, facilitates cross-stream alignment, and enables rapid, informed executive decisions.

• Stakeholder Alignment: Navigate a complex global matrix, bringing together senior stakeholders across functions and geographies to resolve competing priorities and maintain alignment on program outcomes.

• Champion the Standard: Design and maintain robust operating standards and deliverable acceptance criteria across all program tracks. You will ensure that site readiness, talent onboarding, and infrastructure provisioning consistently meet the exact requirements of the business.

• Process Optimization: Apply continuous improvement methodologies to identify and resolve organizational friction, optimize program throughput and ensure target timelines are successfully met.

• Strategic Translation: Translate complex operational realities, site logistics, and crossworkstream progress into clear, commercial narratives for global executive leadership.

• Automated Executive Insights: Design and implement self-serve dashboards and reporting cadences that provide the C-suite and Steering Committee with transparent visibility into the program’s velocity, budget utilization, and overall health.

• Board-Ready Deliverables: Produce high-fidelity artifacts (financial impact models, governance logs, Board decks) that are polished and ready for executive consumption and strategic decision-making.

What you’ll need to succeed  

• 15+ years' experience leading complex enterprise programmes, transformation initiatives, PMOs or capability-centre programmes.

• Demonstrated experience delivering large-scale, cross-functional programmes involving multiple functions, geographies and senior stakeholders.

• Experience establishing or scaling a GCC, capability centre, technology hub or comparable enterprise operation strongly preferred.

• Strong understanding of Technology & Data organisations and the dependencies involved in building technology capabilities, without necessarily being a technical delivery leader.

• Strong commercial and analytical capability, including programme financials, workforce plans, dashboards and performance measures.

• Proven ability to influence senior stakeholders, challenge constructively and drive decisions in a matrix environment.

• Exceptional programme discipline with the ability to move between strategic executive conversations and detailed delivery execution.

• Strong written and verbal communication, with the ability to synthesise complex information into clear recommendations and decisions.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.