On behalf of OTB, we are seeking a highly motivated and experienced Senior Fashion Consultant who will be responsible for Maison Margiela new store in Dubai.

Maison Margiela is a Parisian haute couture house founded on ideas of nonconformity and the subversion of norms. Appointed Creative Director in 2014, the British couturier John Galliano exercises his visual language to expand on the grammar of Maison Margiela, creating a new technical vocabulary that cements the house’s position as a singular and autonomous entity in the realm of luxury.

What you'll be doing  

Our Senior Fashion Consultant is responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer initiatives in-store. Additionally, our Senior Fashion Consultant will also serve as the interim in-charge of the store whenever required.

Key Responsibilities

• Drive the business
• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Display role model behavior of fashion-savviness by sharing market and competitor trends with the team.
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Collaborate with team members and maintain positive relationships to develop a constructive work environment
• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• Stay abreast of latest fashion trends, social media campaigns, products, the brand’s different online (website, app and social media) offerings and activities and promote them with customers
• Customer Centricity
• Take ownership of the customer’s experience and develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use clienteling approaches and techniques, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations. Use impactful storytelling with customers to maximize their experience through education and entertainment
• Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
• Operational Excellence
• Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, etc.)
• Maintain all operating standards by ensuring stock replenishment and organising display as per the brand’s VM guidelines and SOP’s.

What you’ll need to succeed    

• Proven experience in a high-end or luxury retail store.
• Strong leadership potential with the experience in guiding and motivating a team.
• Build and drive the clientelling and CRM performance for the store.
• Excellent communication and interpersonal skills, with a customer-centric approach. 
• Deep knowledge and passion for luxury fashion.
• Have a flair for creativity and styling.
• Flexibility to work in a dynamic retail environment.
  

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.