INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Our Store Director takes the lead in creating an exceptional luxury customer experience, delivering commercial growth, and cultivating a high-performing, customer-focused retail environment. This role ensures the seamless execution of the Tryano vision across stores and services, strengthens the brand’s market presence, nurtures VIP relationships, and develops top talent, while collaborating closely with cross-functional teams to align products, in-store activations, experiences, and overall commercial strategy.

Key Responsibilities

• Lead all store operations, ensuring the consistent delivery of commercial, operational, and customer experience objectives in line with Tryano's luxury standards.

• Drive sales performance and key commercial KPIs, including revenue, conversion, ATV, UPT, productivity, and client development, taking accountability for achieving store targets.

• Build, lead, and develop a high-performing leadership team, providing clear direction, coaching, and support to drive accountability, engagement, and performance across all departments.

• Champion a customer-first culture, ensuring every touchpoint reflects Tryano's luxury positioning and delivers exceptional and personalized experiences, with a strong focus on VIP clientele

• Partner closely with Buying, Merchandising, and VM teams to ensure effective execution of assortment strategies, stock optimization, and in-store presentation that maximizes sales opportunities.

• Ensure operational excellence across all areas of the store, maintaining compliance with company policies, processes, audit requirements, and luxury retail standards.

• Use commercial insights, customer feedback, and performance data to identify opportunities, address performance gaps, and implement actions that drive continuous improvement.

• Collaborate with Marketing, Ecommerce, and other support functions to successfully execute campaigns, activations, and client engagement initiatives within the store.

• Lead workforce planning and talent development within the store, ensuring strong succession pipelines, capability building, and retention of top talent.

• Act as a role model and ambassador for the Tryano brand, fostering a culture of excellence, collaboration, and accountability across the store.

What you’ll need to succeed

• Minimum 8–10 years of retail leadership experience, ideally within luxury, premium, fashion, beauty, or department store environments.

• Proven track record of leading large, multi-level retail teams and driving strong commercial results through effective people leadership.

• Fluency in English and Arabic is a plus, given the close engagement with local clientele and VIP customers.

• Strong understanding of retail operations, customer experience, and luxury service standards.

• Demonstrated ability to drive key commercial KPIs, including sales, conversion, ATV, UPT, productivity, and client development.

• Experience in coaching and developing leadership teams, building talent pipelines, and fostering a high-performance culture.

• Strong clienteling and relationship-building skills, with experience managing VIP customer engagement and loyalty initiatives.

• Solid commercial acumen with experience managing budgets, sales performance, operational efficiency, and cost control.

• Ability to analyze business performance, identify opportunities, and implement action plans to drive continuous improvement.

• Strong understanding of the UAE retail market, customer expectations, and local consumer behavior.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.