INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

• Define and own enterprise quality standards and QA methodologies across engineering teams, ensuring consistent, high-quality delivery.

• Manage release quality gates, governing entry and exit criteria so releases meet defined quality and business requirements before go-live.

• Track and analyze defect metrics and quality analytics using tools such as TestRail to identify trends and drive continuous improvement.

• Own release management from a quality perspective, ensuring quality sign-off and release readiness across releases.

• Own UAT readiness, quality sign-off, and post-release defect triage for major launches, ensuring business and technical stakeholders have clear entry and exit criteria.

• Lead and develop the QA team, set technical direction, mentoring engineers, and building QA capability.

• Report quality posture, release risk, and defect trends to engineering leadership through concise dashboards and agreed improvement actions.

• Partner with engineering and product teams to embed quality practices early in the SDLC and report on quality posture to leadership.

• Drive continuous improvement of QA processes, incorporating AI-assisted defect analytics and predictive quality insights to prioritize testing effort.

• Plan, design, execute, and document functional, integration, end-to-end, and regression testing for assigned scope. 

What you’ll need to succeed  

• 10+ years of hands-on experience in quality engineering and QA, including defining quality standards and managing release quality gates.

• Strong command of QA standards, QA methodologies, release management, and defect analytics, with hands-on experience using tools such as TestRail.

• Proven experience leading or mentoring QA engineers and driving continuous improvement in delivery quality.

• Understanding quality metrics and reporting to support data-driven quality decisions.

• Experience supporting quality governance in ecommerce or retail technology environments with complex integrations, releases, and business cutovers

• Familiarity with AI-assisted defect analytics and predictive quality insights to enhance testing effectiveness.

• Experience with organizing testing for multiple integrated systems

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.