INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

The Senior Analyst – Application Support is responsible for ensuring stability, performance, and continuous improvement of enterprise retail and finance applications across Oracle and SAP S/4HANA landscapes.

The role provides advanced L2/L3 functional and technical support across supply chain, retail operations, and corporate finance domains, ensuring seamless integration between ERP systems, omnichannel platforms (OMS, POS, WMS, eCommerce), and finance applications.

This position works closely with business stakeholders, finance teams, IT vendors, and regional leadership to deliver stable, compliant, and scalable enterprise solutions.

Oracle & SAP S/4HANA Application Support

• Provide end-to-end support for Oracle Retail, Oracle EBS, and SAP S/4HANA modules (Finance, Supply Chain, Inventory, Procurement).

• Manage incident lifecycle from detection to closure, ensuring SLA adherence (MTTA, MTTR, resolution targets).

• Perform advanced troubleshooting across ERP, retail, and finance systems.

• Escalate complex defects to L3 or vendors and track resolution to closure.

• Validate deployments, perform post-release checks, and support change advisory activities.

Retail Supply Chain & Inventory Management

• Support procurement, replenishment, warehousing, and store operations across Oracle and SAP landscapes.

• Oversee inventory accuracy, reconciliation processes, and stock integrity across systems.

• Investigate and resolve stock mismatches between ERP and downstream retail systems.

• Support business during peak periods, stock takes, and operational rollouts.

Stock Take & Reconciliation Solutions

• Own and manage stock take processes across Oracle Retail, Xstore, and SAP S/4HANA inventory modules.

• Coordinate physical and cycle counts across stores and warehouses.

• Investigate stock variances and collaborate with Finance and Operations to resolve discrepancies.

• Ensure accurate posting of stock adjustments into ERP and financial systems.

Corporate Finance & Financial Planning Support

• Support SAP S/4HANA Finance and Oracle financial modules including GL, AP, AR, and Financial Reporting.

• Ensure data integrity during month-end and year-end closing cycles.

• Partner with Finance teams to support budgeting, forecasting, and reporting processes.

• Assist in audit compliance, financial governance, and regulatory reporting requirements.

Integration & Middleware Support

• Troubleshoot integration issues across APIs, middleware, message queues, EDI, and SFTP layers.

• Validate payloads, monitor message flows, and coordinate safe reprocessing of failed transactions.

• Support end-to-end omnichannel flows between ERP, OMS, POS, WMS, and eCommerce platforms.

• Ensure data consistency across Oracle and SAP environments.

Monitoring, Observability & Performance

• Maintain proactive monitoring and alert tuning across ERP and retail systems.

• Analyze logs and performance metrics to identify recurring issues and capacity risks.

• Reduce Breach on Arrival (BOA) incidents through improved alert logic and preventive controls.

• Produce SLA and performance reports for leadership review.

Governance, Compliance & Security

• Ensure adherence to ITIL processes (Incident, Problem, Change, Release).

• Maintain audit trails, access controls, and compliance standards across Oracle and SAP platforms.

• Manage user access, roles, and authorization requests in line with security policies.

Automation & Continuous Improvement

• Develop and maintain operational runbooks and knowledge base documentation.

• Automate repetitive support tasks using scripting (Python, Shell, PowerShell).

• Lead root cause analysis (RCA) and implement permanent corrective actions.

• Drive system optimization initiatives to improve stability and business performance.

Stakeholder & Vendor Management

• Act as primary liaison between Business, Finance, IT, and third-party vendors.

• Translate business requirements into functional and technical specifications.

• Manage vendor SLAs and coordinate system upgrades, patches, and enhancements.

• Represent Application Support in cross-functional and executive forums.

What you’ll need to succeed  

Experience

• 5+ years of experience in enterprise Application Support within retail or distribution environments.

• Hands-on experience supporting both Oracle (Retail/EBS) and SAP S/4HANA systems.

• Strong understanding of retail supply chain, inventory management, and finance processes.

Technical Skills

• ERP knowledge across Oracle and SAP S/4HANA modules (Finance, MM, SD, Inventory).

• Integration knowledge (APIs, middleware, EDI, SFTP, message queues).

• Experience with incident and change management tools (e.g., ServiceNow, JIRA).

• Familiarity with monitoring and observability platforms.

• Basic scripting/automation capability (Python, Shell, PowerShell).

• Ability to perform SQL queries for troubleshooting.

Soft Skills

• Strong analytical and problem-solving capabilities.

• Excellent stakeholder communication and vendor coordination skills.

• Ability to prioritize based on business impact and operate in high-pressure retail environments.

• Proactive mindset with focus on continuous improvement and operational excellence.

 What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.