INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

Our Technical supervisor is responsible for leading the team of onsite technicians to ensure proactive and reactive maintenance of the Group retail outlets across UAE. The job holder should also hold strong problem solving and decision - making skills with a solid understanding of building maintenance, repair and Fire Life Safety systems.

• Monitor on the FOCUS platform (Focus is the group platform to report an incident), in order to coordinate and close the incidents.

• Coordinate daily maintenance activities for retail stores in UAE.

• Discuss and confirm the scope of work with the brand, and accordingly forward the client approved scope to local contractors for tendering to receive minimum 3 proposals.

• Oversee all hands-on maintenance job carried out by internal team and ensure work is completed within desired service level and on time.

• Mobilize the retail team as per the forecasted workload.

• Communicate with the mall duty managers/retail tenant managers in case for mall operations assistance.

• Conduct weekly site visits, to ensure our stores are maintained in highest possible standards.

• Assist brand during store opening/closure in checking HVAC, Fire Fighting and MEP systems.

• Communicate and work in line with projects, design, group security and administrative department for maintenance and documentation purposes.

• Ensure all maintenance jobs are carried out in compliance with EHS health and safety regulations.

• Ensure and keep track for planned preventive maintenance jobs in relation with HVAC, FF/FA and Roller Shutter systems.

• Prepare the monthly retail maintenance incident report to be shared with client.

• Update our records of operations manual for the stores.

• Supervise retail maintenance team members workload and allocate resources accordingly.

• Allocate leave entitlements for retail on site technicians and assist the maintenance supervisor in preparing the annual leave program for retail team.

• Ensure availability of retail maintenance team 24/7, in case for emergency assistance.

What you’ll need to succeed  

• Experience in managing service providers.

• Strong Microsoft skills (Word, Excel, PowerPoint, etc.)

• Engineering background (Mechanical/Electrical)

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.