INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

What you'll be doing  

Our eCommerce Manager will be responsible for conceptualizing, recommending and analysing the strategic E-commerce function. A key business leader in the Brand Team who is responsible for the online P&L, delivering profitable sales growth through managing merchandise in the online channel, and the execution of a world class customer experience that is consistent with the Global Brand strategy in all operating markets

Our eCommerce Manager will have to be a talent for building software products, is highly customer centric, very detail-oriented with a passion for womenswear.

Strategy and Planning:

• Elaborate the vision at the Division level and set up the yearly strategic plan and the yearly budgets in accordance with the Brand’s vision and mission

• Responsible for development of annual online brand P&L budget and commercial / trading plan formulation and delivery in conjunction with regional team(s)

• Conduct strategic meetings with suppliers and regional team to negotiate commercial conditions (margin, animations, exclusivity etc)

Business Development/Relationship Management:

• Lead the implementation of new business strategies and new partner relationships to increase the reach of the Brand online

• Develop new business strategy, tactical plans, and detailed business cases for new business development to rationalize resource investments

• Responsible for delivering the underlying profitability through developing knowledge of key cost drivers from the P&L

Web Analytics Management:

• Analyse web metrics and make recommendations to improve website performance including new ways to drive website traffic and revenue opportunities

• Compile and analyse search data and metrics to make decisions regarding business strategy

• Perform click through rate, conversion, spend and creative analysis to identify growth/optimization opportunities

Product Management:

• Execute product strategy based on strategic objectives, customer needs and Brand M&As

• Hear the voice of the customer (and our associates) and represent it while working with various teams to build products that provide an unparalleled shopping experience by putting the customer first through identifying their current and future needs, pain points, and dreams

• Communicate product priorities/direction to relevant stakeholders

• Manage collaboration between teams (internal/external), and ensure accountability and ownership throughout the project work

• Design, test and manage customer facing digital products to execute the vision of taking customer interaction to a new level, across multiple platforms 

• Conduct customer research and determine the user’s story. Draft and build digital product concepts, MVPs and staged products independently; conduct A/B tests and deep dives into customer behavior/interaction (with data) to uncover opportunities and drive business success 

• Identify opportunities, goals and determine metrics for analytics. Grow digital products + services continuously to ensure our ultimate objective: state of the art experiences 

What you’ll need to succeed  

• Experience with eCommerce Trading/Merchandising

• Experience managing operations and building a team for an eCommerce Business

• Experience running A/B tests and leading optimization efforts

• Shopify, Salesforce CRM & Marketing experience is a plus

• Previous P&L ownership and handling large budgets

• User experience design skill set including data-driven analytics capabilities, and a working understanding of web application technologies

• University Degree in Computer Science, Computer Engineering or any relevant field

• A minimum of 6 years of relevant experience in a similar role

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.